◇ contact
Contact the TM Cleaner team
TM Cleaner is a free tool made by terratra. Write to us about a cleaning job, your account, your data, or a large or recurring cleanup. We read every message and usually reply within one business day. You can also email hello@terratra.com directly.
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━━ before you write
- A job failed, or the result looks wrong? Choose “support” above, or use the bug report form, which asks for the details we need. The job ID helps if you have it.
- Missing a feature? Request it here. We read every request.
- Your files and your data. An upload is deleted as soon as cleaning finishes, unless you choose to keep it for 24 hours to clean it again, and the cleaned files are deleted an hour later. To get a copy of your data or delete your account, write to us here or by email. How we handle your data.
- Large or recurring cleanups. Choose “enterprise” above and tell us roughly how much you process, and how often.
- How to use it. The guides explain TMX files and how to clean a translation memory, and how it works lists every rule.
TM Cleaner is made and operated by Terratra OÜ, the company behind terratra.com. Trust & security explains how the service treats your translation memory.